1. When you walk into a 7-Eleven Store that uses Grabango check-out free shopping technology, we use cameras to collect information about your visit, including information about your movement around the store and the items you interact with and purchase, so you can tap out at the Pay Station without the need to scan each item. Facial recognition or other methods of biometric identification is NOT used. We will also collect your email address or mobile number when you pay by credit card or debit card at the Grabango Pay Station, and you require a receipt to be provided to you. For details of the information that we collect and how we use that information see 7-Eleven’s Privacy Policy in particular the ‘Information We collect in stores automatically’ section of the Privacy Policy (available at www.7eleven.com.au/privacy-policy).’
2. Shop in-store powered by Grabango technology (Pay Station) can be used for scan-free purchases of in-store products sold at 7-Eleven stores, other than the Excluded Products (listed in section 3) (Pay Station Products). Pay Stations are available at specific 7-Eleven stores which are listed on our webpage at https://www.7eleven.com.au/payandgo.html (Grabango Stores).
3. The Pay Station can only be used to purchase Pay Station Products. The following are not Pay Station Products and cannot be purchased using the Pay Station:
(a) tobacco and tobacco related products;
(b) LPG purchases;
(c) fuel purchases for motorcycles including fuel offers and Fuel Lock redemption for those purchases;
(d) mobile prepaid/recharge phones and sim cards and accessories;
(e) kiosk services such as Moneygram;
(f) travel cards and gift cards;
(g) vouchers including free coffee, Slurpee and bread vouchers;
(h) toll payments;
(i) transport tickets (Myki, Opal and Go Card);
(j) car wash and car vacuum;
(k) lottery products;
(l) trailer, lawn mower and vehicle hire;
(m) instore discounted products;
(n) Non-Alcoholic, Alcoholic Like products;
(o) all forecourt items including without limitation gas, firewood, ice and soda stream; and
(p) such other products as determined by 7-Eleven from time to time and specified in the Pay & Go FAQ on our website, as updated from time to time.
(Excluded Products).
4. When you enter a Grabango Store you can select the Pay & Go Products that you wish to purchase. The Grabango system will keep track of the items that you pick up and put down. When you’re ready to check out, pay for your items at the Pay Station using one of the payment methods set out in section 4.
5. You may pay for your purchase at the Pay Station before you leave the store by:
(a) using the My 7-Eleven App: Open the App, click on the ‘Shop-instore’ tab on the Pay & Go homepage which will prompt you to select your Eligible Card for payment. Then click on “Generate QR Code” and scan the QR code; or
(b) scanning your credit or debit card. You can choose whether to receive no receipt or to have the receipt sent to you by email or text by following the prompts on the Pay Station screen.
6. If you choose to pay using a credit card or debit card, the following terms and conditions will apply. Otherwise, please refer to the My 7-Eleven app Terms and Conditions, in particular section 20.16.
7. Once payment is processed (which may take up to 90 minutes) and if you requested a receipt, a digital receipt will be sent to you via email or text as per your request. Please note receipts will be generated by and sent to you by our service provider Grabango and not 7-Eleven.
8. A pre-authorisation hold of $1 will be taken from your payment method and you will receive a notification on the Pay Station screen when you can exit the store. When your transaction is finalised, your card will be charged the full value of the items you purchased. It may take up to 90 minutes for payment to be processed after you have completed the transaction and left the store. See section 11 for further details.
9. If a red light presents on the Pay Station screen or an error message such as ‘Unable to authorise your payment’ appears on the screen, please follow the instructions in the error message displayed on the Pay Station screen. You may be asked to:
(a) try again with the same payment method;
(b) try a new payment method; or
(c) pay at the traditional check-out counter.
10. The Grabango technology can classify multiple shoppers as ‘group shoppers’ enabling family members or other groups that interact with each other while instore (Group) to purchase items in one single transaction. The Grabango technology will determine the items that you and your Group select for purchase and you will be charged for the items selected and taken by you and your entire Group if no other member of your Group elects to pay either at the traditional check-out counter or by using one of the payment options set out at section 5 above.
11. Payment for purchases using the Pay Station will be processed within 90 mins of you leaving the store. If your credit card or debit card does not have sufficient funds or credit facilities at the time the payment is processed, we will notify you via email or by text to the email or mobile number you provided for your receipt. You must pay any outstanding amount as soon as practicable by contacting Customer Service at 24-7customerservice@7eleven.com.au to make alternative arrangements for payment.
12. If you fail to pay for your purchase in accordance with section 11, we will attempt to process the payment at regular intervals until the payment is fully processed. You will not be able to use Pay & Go for any purchases (including fuel) until the purchase is paid for in full.
13. You cannot scan your physical or digital Velocity membership card at the Pay Station. If you wish to earn Velocity Points on eligible in-store purchases, please do not use the Pay Station and pay for your purchase at the traditional check out or if you have your Velocity and 7-Eleven accounts linked use the My 7-Eleven app to make the purchase.
14. If there is a discrepancy between the in-store price and the price charged to you as shown on your receipt or you wish to query your Pay Station purchase, you may contact 7-Eleven Customer Service by email at: 24-7customerservice@7eleven.com.au.
15. 7-Eleven reserves the right to amend any pricing errors that arise, for example, due to human error or computer malfunction. 7-Eleven will notify you of any error in pricing and you may elect not to purchase any goods where the price has been corrected.